Accessibility Statement

At zeeloolmall.com (“we,” “our,” or “the Website”), we are committed to ensuring digital accessibility for all users, including those with disabilities. We strive to make our Website inclusive, easy to navigate, and usable for everyone, regardless of how they access or interact with digital content. This statement outlines our accessibility practices, ongoing efforts, and how users can provide feedback to help us improve.
1. Our Accessibility Commitment
We believe that accessibility is a fundamental part of providing a positive shopping experience. Our goal is to comply with recognized accessibility standards to ensure that users with visual, auditory, motor, or cognitive disabilities can fully browse our product offerings, place orders, access customer support, and utilize all Website features—including information about our free shipping, return, and refund policies.
2. Accessibility Standards We Follow
To guide our accessibility efforts, we reference the Web Content Accessibility Guidelines (WCAG) 2.1 AA—a widely accepted set of standards developed by the World Wide Web Consortium (W3C) to make web content more accessible. We focus on meeting key principles of WCAG:
  • Perceivable: Ensuring content is available to all senses (e.g., providing text alternatives for images, captions for videos, and readable text with sufficient color contrast).
  • Operable: Making navigation and interaction intuitive (e.g., supporting keyboard-only navigation, allowing enough time to read content, and providing clear headings to organize information).
  • Understandable: Keeping content and functionality predictable (e.g., using simple, consistent language, avoiding confusing navigation changes, and providing error messages that are easy to understand).
  • Robust: Ensuring compatibility with assistive technologies (e.g., screen readers, voice recognition tools, and alternative input devices).
3. Accessibility Features We’ve Implemented
We have taken specific steps to enhance accessibility across zeeloolmall.com, including but not limited to:
  • Keyboard Navigation: All interactive elements (e.g., product buttons, search bars, checkout forms, and links to “Shipping” or “Returns” information) can be accessed and used via keyboard, without requiring a mouse.
  • Screen Reader Compatibility: Text content is structured to work with popular screen readers, and images (such as product photos) include descriptive alt text to convey key details.
  • Text Customization: Users can adjust text size (via browser settings) without losing content or functionality, ensuring readability for those with visual impairments.
  • Color Contrast: We maintain sufficient contrast between text and background colors to meet WCAG 2.1 AA standards, making text easier to read for users with low vision.
  • Clear Content Structure: We use consistent headings, lists, and spacing to organize content (e.g., separating product details from shipping information), helping users with cognitive disabilities navigate more easily.
  • Accessible Forms: Order forms, contact forms, and return request tools include clear labels, error validation, and instructions to guide users through completion.
4. Ongoing Accessibility Efforts
Accessibility is an ongoing process, not a one-time achievement. We regularly:
  • Conduct reviews of our Website to identify and address accessibility barriers (e.g., testing with assistive technologies and user feedback).
  • Update our design and development practices to align with evolving accessibility standards.
  • Train our team on accessibility best practices to ensure new content (e.g., product descriptions, policy updates) meets our accessibility goals.
5. How to Report Accessibility Issues
If you encounter any accessibility barriers while using zeeloolmall.com—such as difficulty navigating pages, reading content, or accessing features like our 60-day return policy or free shipping information—please let us know. We will work to address the issue promptly.
To report an accessibility concern or request assistance:
  • A description of the accessibility issue (e.g., “I cannot access the checkout button via keyboard”).
  • The URL (web address) of the page where the issue occurred.
  • Any details about your device or assistive technology (if comfortable sharing, e.g., “I use a screen reader”).
  • We will acknowledge your feedback and provide updates on our progress in resolving the issue.
6. Additional Support
If you need help with any aspect of the Website—such as placing an order, checking order status (including our 1-3 day processing and 6-12 day delivery timeline), initiating a return, or tracking a refund (processed within 5-10 days in USD)—our customer service team is available to assist. Contact us at wholesale@zeeloolmall.com for personalized support, and we will accommodate your needs to the best of our ability.
We are dedicated to continuously improving the accessibility of zeeloolmall.com. Thank you for helping us create a more inclusive shopping experience for all.