ZeeloolMall Privacy Policy

At ZeeloolMall (zeeloolmall.com), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or contact us (including via wholesale@zeeloolmall.com). We are committed to complying with applicable privacy laws to ensure your data is handled responsibly.
1. Information We Collect
We may collect two types of information to provide and improve our services:
1.1 Personal Information
This refers to data that can identify you individually, which we collect when you interact with our website or services, such as:
  • Contact details: Name, email address (e.g., your personal email or wholesale@zeeloolmall.com for business inquiries), phone number (if provided), and shipping/billing address.
  • Purchase-related information: Order number, payment method details (we do not store full credit card information—this is processed by secure third-party payment providers), and transaction history (including USD payment records).
  • Account information: If you create an account, your username, password (encrypted for security), and preferences (e.g., saved shipping addresses).
1.2 Non-Personal Information
This is anonymous data that cannot identify you, collected automatically to optimize your shopping experience:
  • Website usage data: Pages visited, time spent on the site, device type (e.g., smartphone, laptop), browser version, IP address (to approximate location for service optimization), and referral source (how you found our site).
  • Cookie data: We use cookies (small text files stored on your device) to remember your preferences (e.g., currency setting: USD) and track website performance. You can disable cookies in your browser settings, though this may limit some site features.
2. How We Use Your Information
We use your collected information for specific, legitimate purposes, including:
  • To process and fulfill orders: Verify your purchase, arrange shipping (per our Shipping Policy), send order confirmations, and update you on delivery status.
  • To provide customer support: Respond to your questions, resolve issues (e.g., refund requests per our Refund Policy), and assist with wholesale inquiries sent to wholesale@zeeloolmall.com.
  • To improve our services: Analyze website usage data to enhance site functionality, optimize product offerings, and tailor your shopping experience (e.g., recommending relevant items).
  • To communicate with you: Send important updates (e.g., changes to policies), promotional offers (only if you opt in to marketing communications—you can unsubscribe at any time), and transaction-related emails (e.g., refund confirmations).
  • To ensure security: Protect against fraud, unauthorized access, or misuse of our website and services (e.g., verifying payment details).
3. How We Protect Your Information
We implement multiple security measures to safeguard your personal information from unauthorized access, disclosure, or alteration:
  • Secure storage: Personal data is stored on encrypted servers with restricted access (only authorized team members can access data for legitimate business purposes).
  • Third-party payment security: We partner with trusted payment providers that comply with industry security standards (e.g., PCI DSS) to process payments—we never store full credit card numbers or sensitive payment details.
  • Data access controls: Our team follows strict protocols for accessing user data, and all employees receive training on privacy and data security.
  • Regular updates: We review and update our security practices to address emerging risks and comply with new privacy regulations.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your data only in the following limited circumstances:
  • With service providers: Third parties that help us operate our business (e.g., shipping carriers to deliver orders, payment processors to handle transactions, email service providers to send updates). These providers are contractually obligated to protect your data and use it only to perform services for ZeeloolMall.
  • For legal reasons: If required by law (e.g., a court order or government request), or to protect our rights, property, or safety (e.g., investigating fraud or unauthorized activity).
  • With your consent: If you explicitly agree to share your information (e.g., with a wholesale partner for business collaboration, when contacting us via wholesale@zeeloolmall.com).
5. Your Privacy Rights
You have the right to control your personal information, including:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask to update or correct inaccurate information (e.g., outdated shipping address).
  • Deletion: Request the removal of your personal data (where legally permitted—we may retain some data for record-keeping, such as order history for tax or refund purposes).
  • Opt-out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email, or contact us to opt out of other non-essential communications.
  • Withdraw consent: If you previously agreed to data processing (e.g., marketing), you can withdraw your consent at any time.
To exercise these rights, contact our customer support team (or via wholesale@zeeloolmall.com for business-related requests). We will respond to your request within a reasonable timeframe.
6. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided information to us may contact us to request removal.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws. When we make updates, we will revise the policy on this page (no date required per your request). We encourage you to review this policy regularly to stay informed about how we protect your privacy.
8. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
  • Website: Reach out via our customer support portal on zeeloolmall.com (for general privacy questions)
We are committed to addressing your concerns and ensuring your privacy is protected.