ZeeloolMall Refund Policy

At ZeeloolMall (zeeloolmall.com), we want you to shop with confidence. This Refund Policy outlines the details of refunds, including eligibility, processing timelines, and procedures, to ensure a fair and hassle-free experience for every customer.
1. Refund Eligibility
To qualify for a refund, the following conditions must be met:
  • The request is submitted within 60 days from the date you receive your order (consistent with our return policy, as refunds are processed after returned items are verified).
  • The returned items are in their original condition: unused, unaltered, with all original packaging, tags, and accessories intact.
  • The refund request is accompanied by a valid order number and proof of delivery (if requested by our customer support team).
Items that do not meet these criteria may be ineligible for a full refund, or we may offer store credit instead (depending on the item’s condition).
2. Refund Process
To initiate a refund, follow these steps:
  1. Submit a Refund Request: Contact our customer support team (or use the return request portal on our website, if available) to notify us of your intent to return and request a refund. Include your order number, the reason for the refund, and photos of the item (if applicable) to help us process your request quickly.
  1. Return the Item: Once your refund request is approved, we will provide you with a return address and instructions. Please ship the item back to us using a trackable shipping method (you are responsible for return shipping costs unless the refund is due to our error, such as a wrong or defective item).
  1. Verify the Returned Item: Upon receiving your returned item, our team will inspect it to confirm it meets the eligibility criteria. This verification process typically takes 2-3 business days.
  1. Process the Refund: Once the returned item is verified, we will initiate the refund. Refunds are issued to the original payment method used for the purchase (e.g., credit card, PayPal).
3. Refund Timeline
We strive to process refunds as quickly as possible. After your returned item is verified and approved:
  • Refunds are typically processed within 5-10 business days. The exact time it takes for the refund to appear in your account may vary depending on your payment provider (e.g., credit card issuers may take an additional 2-5 business days to reflect the refund in your statement).
We will send you an email notification once the refund has been processed, so you can track it with your payment provider.
4. Refund Exceptions
The following scenarios may result in adjusted or denied refunds:
  • Custom or Personalized Items: These are non-refundable unless they are defective or damaged due to our error, as they are made to your specific requirements.
  • Late Returns: Requests submitted after the 60-day window will not be approved for a refund.
  • Missing or Damaged Items During Return: If the item is lost or damaged while being shipped back to us (and you did not use a trackable shipping method), we may be unable to process a refund.
  • Partial Refunds: If only part of your order is returned, we will issue a refund for the returned items (minus any applicable fees, if applicable) rather than the full order amount.
5. Currency for Refunds
All refunds are processed in USD (United States Dollar)—the same currency used for the original transaction. This ensures consistency with your initial purchase and avoids currency conversion discrepancies. If your original payment was made in a different currency, your payment provider will handle the conversion back to your local currency (based on their current exchange rates).
6. Inquiries & Support
If you have questions about your refund status, eligibility, or need help with the refund process, please contact our customer support team. For wholesale-related refund inquiries, reach out to us via email at wholesale@zeeloolmall.com. We are here to assist you and resolve any issues promptly.